Privacy Policy

Effective Date: 3rd April 2025

Sayeda Fatima Food Bank (“we”, “our”, “us”) is committed to protecting the personal privacy of our clients, volunteers, donors, and all individuals who interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection Act (PIPA) of Alberta.

By accessing our services or submitting your personal information through our website, forms, email, or in-person, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We collect personal information that is necessary to deliver our services and fulfill our mission. This may include, but is not limited to:

A. For Clients Registering for Hampers

  • Full names of household members

  • Dates of birth

  • Government-issued identification numbers

  • Photocopies or images of ID (e.g., Driver’s License, Health Card, PR Card, Passport, Refugee Status documentation)

  • Contact details: address, phone number, email

  • Household composition (number of adults and children)

  • Income sources and amounts

  • Monthly expenses (rent, utilities, etc.)

  • Pickup method and service usage history

  • Optional: requests for hygiene or household items

B. For Donors or Supporters

  • Full name

  • Email address

  • Mailing address

  • Donation history

  • Payment or billing information (handled securely through third-party processors)

C. For Volunteers

  • Name

  • Contact information

  • Emergency contact

  • Skills or availability

  • Background check results (if applicable)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To determine eligibility and the appropriate size of food hampers

  • To coordinate pickup logistics and confirm appointments

  • To verify your identity at the time of service

  • To communicate with you about your booking, upcoming pickups, or changes in service

  • To track service history and ensure adherence to hamper frequency guidelines

  • To fulfill our reporting obligations (non-identifiable statistics only)

  • To improve the quality, accessibility, and safety of our services

  • To comply with legal and regulatory obligations

3. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, theft, or misuse.

  • Access to client files is restricted to authorized staff and trained volunteers.

  • Digital records are stored in secure, password-protected systems.

  • Physical documents are stored in locked cabinets and securely disposed of when no longer needed.

  • ID images and sensitive information are encrypted or securely uploaded via protected forms.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to any third parties.

We may disclose your information only in the following situations:

  • With your consent (verbal or written)

  • As required by law (e.g., court order, subpoena, investigation)

  • In emergency situations to protect someone’s safety or health

  • To third-party service providers who help us operate securely (e.g., secure form providers, data storage services), under strict confidentiality agreements

5. Your Rights

Under Alberta’s PIPA, you have the right to:

  • Access your personal information that we hold

  • Correct any inaccurate or incomplete information

  • Withdraw your consent to the use of your information (note: this may affect your access to our services)

  • File a complaint about how your personal information is handled

To make a request, contact us at:
📧 Email: sayedafatimafoodbank@gmail.com
📞 Phone: (403) 590-8200

6. Retention and Disposal

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, and to comply with legal, financial, or regulatory requirements. After that, your information will be securely destroyed.

7. Use of Cookies on Our Website

Our website may use cookies or similar technologies to enhance user experience, monitor traffic, and improve site functionality. You may choose to disable cookies in your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Sayeda Fatima Food Bank
📍 Calgary, Alberta
📧 Email: sayedafatimafoodbank@gmail.com
📞 Phone: (403) 590-8200

Last Updated: 3rd April, 2025

Go to Homepage